Julie wins medical secretary award
Castletown resident Julie Taylor has won the coveted Private Medical Secretary of the Year Award, which is given by the British Society of Medical Secretaries and Administrators.
Judgement of the 57 nominations is based on citations given by doctors and consultant orthopaedic surgeon Sean Crerand, who nominated Julie, said: ‘Julie has been my private secretary for over 15 years and during that time has proven to be the most competent and committed secretary I could hope to have.
‘She is dedicated to our patients. She is lucky to have an eidetic [photographic] memory and can remember small details about patients who may not have been seen for some time – delighting them with her knowledge about them.
‘She has continued her studies, not only obtaining the usual medical secretarial qualifications, but has also been awarded a diploma in orthopaedics so that she can understand the procedures and be better placed to give appropriate advice.’
Julie said: ‘I’m thrilled to have even been considered, but to have won is amazing. I enjoy both my day job at Noble’s and the additional private secretarial work I undertake for Mr Crerand. In both roles I simply focus on making sure that we provide the very best possible service for patients and that their needs are always put first. I have a keen interest in Mr Crerand’s field of work and find my role extremely rewarding.’
Originally from Bolton, Julie first visited the island when she was 10, then she returned three years later and said: ‘I stayed in Port Erin and decided there and then, this was where I wanted to live. And I plotted to be a medical secretary. I love it!’
The 42-year-old moved here permanently 22 years ago, has raised two children, Jessica, 12, and Michael, 10, and didn’t quite make it to Port Erin, but Castletown is near enough!
Her memory is an important part of her being so good at her job.
‘You can ask about something that happened 10 years ago and I can say that was such and such a body,’ she said. ‘I remember injuries, how they got it and what surgery they have had. It can be useful. I remember conversations I had 10 years ago, I even remember what I was wearing!’
She intended to spend the £500 prize money, donated by sponsor DGL Solutions, on a shopping trip to Blackpool. Julie, who is clinical secretary co-ordinator within the surgical division, is on a six- month secondment to look at hospital waiting lists in Noble’s.
Does she find this deeply administrative waiting list challenge boring?
She said: ‘There are moments when I am fed up, but because you are achieving something, you can say “I have taken all those patients off the waiting list”.’
So if a hospital appointment emerges mysteriously early, patients now know who to thank!
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