Post office customers in mind for Mary Gaffney

Mary Gaffney

Mary Gaffney

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Isle of Man Post Office is delighted to welcome Mary Gaffney to the position of customer services manager.

Mary joined the Post Office following the retirement of Ken Christian after more than 40 years of service.

As part of her position, she will also take on responsibility for customer service for vehicle licensing and the Post Office’s retail network.

Mary has joined the Isle of Man Post Office with a wealth of experience in various managerial functions.

Mary had a long career with British Airways and from 1998 to 2003 she applied her talents to a sales/customer services manager role at British Airways then Manx Airlines.

Mary moved to public services in 2003 where she worked as employment services manager within the Department of Trade and Industry before stepping into project management roles in the Department of Economic Development within Tourism and the Companies Registry.

Mary joined Isle of Man Post Office from her then most recent role as customer services manager of the Cabinet Office.

Lisa Duckworth, commercial director of Isle of Man Post Office said: ‘I am delighted to welcome Mary to the Isle of Man Post Office. Mary brings with her a wealth of customer service experience and skills, all of which makes her perfectly suited to work in Post Offices commercial environment. I look forward to working with Mary and wish her the very best of luck in her new position.’

Mary said: ‘This is an exciting new challenge which combines my experience in managing teams in both the private and public sectors and supporting the delivery of ambitious service targets. ‘Most importantly we’re here to keep our customers happy. This is a fabulous community business and I am delighted to be part of it.’

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