Counter staff are relocated

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THE refurbishment of the entrance to Government Office on Buck’s Road, Douglas, is under way.

Two reception staff are being transferred permanently to the Welcome Centre at the Sea Terminal and new signage will direct visitors to the remaining public counters within the building. These are the passport office, the income tax office and the Chief Secretary’s Office.

The government says the removal of the reception desk is part of the drive to streamline how services are delivered.

No posts will be lost although a small saving as holiday and sickness cover that will no longer be required.

The refurbishment will include the installation of a disabled visitors’ meeting room.

Project leader Justine Gale said: ‘At present there are more than 40 public counters in the various government premises in Douglas alone. Three counters remain in Government Office on Buck’s Road and signage will enable visitors to find the services they require on entering the building.

‘The majority of inquiries dealt with by the receptionists were by phone. The role of the two full time reception staff will widen as they become members of the team at the Welcome Centre. As well as answering phone inquiries, the staff there provide tourist information and sell tickets on behalf of the public transport and leisure divisions.’

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