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Customer service 'essential' to Paul
INDEPENDENT financial advisor Paul Chase has been nominated in the Flybe Pride in Mann awards.
He has been nominated by a client in the Good Service: Retailing category of the Isle of Man Newspapers campaign.
Paul has been working for Financial Options, in Athol Street, Douglas, as an independent financial advisor since June 1999.
In 2003 he bought half of the company and he now runs it with his father, who owns the remaining share.
He was nominated by Sarah Watterson, of Bradda Glen, Port Erin, who said staff at the company had gone above and beyond what was expected to provide a 'wonderful' service.
She originally contacted the firm when she was looking to buy a property in the Island.
As well as arranging her mortgage she has now received advice on tax and her pension.
'Paul has always been amazingly efficient, friendly and helpful,' she said.
'The service he has provided over the last six months has been exceptional in every way.
'He provides an excellent service and is a fantastically nice person with it. I would heartedly recommend Paul and Financial Options.'
Paul, 33, of Douglas, mainly helps clients to arrange mortgages and insurance.
He said: 'This gives me a great deal of job satisfaction as we are actually helping people buy and improve their homes.
'They say that purchasing a property is the second most stressful thing you can do after getting married and at Financial Options we like to take the stress out of the process completely.
He added: 'Our focus is on providing the best customer service that we can and that is why I was very pleased to be nominated for an award based on providing a good service.
'It is essential to ensure our customers needs are met first regardless of fees or commission and we are very proud of the excellent reputation that we have built up over the last 13 years.
'The vast majority of our business does come from recommendations and we tend to find that after we have helped one person, we receive enquires from other members of their families or their friends which is a great compliment.'
The Pride in Mann scheme was launched by Isle of Man Newspapers to recognise unsung heroes in the community. We have been delighted with the number of nominations we have received.
Once we have finalised all the nominations details will be released on how you can have your vote on who is the most deserving in each of the categories.
The winners will then be presented with their awards at a special ceremony.
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Weather for Isle of Man
Saturday 04 February 2012
Today
Heavy rain
Temperature: 5 C to 8 C
Wind Speed: 30 mph
Wind direction: South
Tomorrow
Light rain
Temperature: 6 C to 8 C
Wind Speed: 16 mph
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