Angry fans are still waiting for their ticket refunds for the cancelled Isle of Man Festival, it has emerged.
Several irate comments have been left on the festival’s Facebook page after the organiser had previously said that he hoped to arrange for everyone’s refund to be sent by the end of July.
However, organisers say that the problem has been PayPal freezing the account.
Chris Heyes of festival organisers, Rockingmann, said: ‘The Facebook page will be closed because there are some conflicting messages being posted. I will email those affected by PayPal directly when I have further updates.’
It was originally hoped that refunds would be completed by the end of last month, but fans received an email update from Rockingmann saying: ‘I can only apologise again for not being able to refund all monies by July 31. It was our hope to have this completed by now however, despite our best efforts, it’s now out of our hands completely. Despite many emails and telephone calls with PayPal, they are frustratingly refusing to release our, your, funds.
Festival fans have been left dismayed, as well as out of pocket, by the saga.
Fan Rachel Goldsmith, from Ramsey, said: ‘I’m owed £175.50 for two adult camping tickets. I’ve requested a refund on PayPal twice by sending an invoice for the amount to Rockingmann but this was ignored.
‘I’ve opened a dispute case on PayPal recently to see if I can get anything that way. Hopefully it will be resolved soon.’
PayPal told the Manx Independent that it will issue a statement on the case shortly.
Several fans have left comments on the Isle of Man Festival Facebook page, some of which include:
‘Bought tickets on day of release and still no refund, getting fed up with this now , will never buy tickets for one of your concerts again,’ said Gary.
‘I have probably posted about 20 times on their FB wall,’ said Andrew Brearley.
‘I spoke to paypal today and they said there was no problem at Paypal end. I have today raised a dispute with my credit card (as fortunately £259 of the £300 amount was paid by my credit card),’ said Andrew Brearley.
‘£110 is a LOT of money for me, and I get the feeling that I’m never going to see this money again,’ said Christine.
‘I have emailed Rockingmann three times and not even had the courtesy of a response,’ said Sue.
‘I am beginning to wonder if I will ever see my £100 again,’ said Louise.
‘I have contacted PayPal myself, currently awaiting a response. Credit card company have stated they will send out a claim form and look to retrieve monies via their claims process.’ said Andy Wightman.
‘We have been told by the festival organisers that Paypal have frozen their accounts because of all the refunds to other parties that have already happened,’ said Sharon.