HANLY’S Convenience Store has received plenty of plaudits recently, not least winning Isle of Man Newspapers’ ‘new business contest’ earlier this year.
Now owners Karen Hanly and Peter Halpin can add several Pride in Mann Awards customer service nominations to their list.
Tracey Dunn of Hillside Terrace, Douglas, wrote in to say: ‘What ever you need the girls at Hanly’s are always there to help, even with community issues, and charities. They are always happy and helpful, and it is the personal touches that make them a great place to shop.’
Audrey Tinnion, of nearby Hillside Avenue, said: ‘It’s our community shop. The staff at Hanly’s go out of their way to help.’
Dublin-born Karen quit her job as a constable with the Isle of Man police force to become an entrepreneur in November 2009.
Co-managed by her partner Peter Halpin, Hanly’s Convenience Store is one of three businesses based on the Westmoreland Road premises, the others being Salon Rouge, and latest enterprise a ladies-only gym.
This nomination however was aimed squarely at the helpful staff at the corner shop.
Audrey said: ‘I use them everyday. You really can’t fault Karen and Peter, they’re just good people. When they ask how you are, it’s genuine.’
She added: ‘I know the staff there better than I know my neighbours! They do a lot for charities, their last Bollywood night for example was for Naseem’s Manx Brain Tumour Charity.
‘They know everybody. I prefer it to going to town. It’s very much community orientated, and they don’t overcharge, which is rare for a corner shop.’
‘How lovely!’ reacted Karen to the news of the nomination.
‘We have 10 staff including myself and Peter. We always said we would do that little bit more, just look after our locals.’
With no prior retail experience, what has Karen learned of the community through the shop?
‘We’ve probably learned society has lost its corner shop, somewhere to go,’ said Karen. ‘People come and ask for advice on all sorts, from personal stuff to accounting.’
She has plenty of examples of going the extra the mile for the community.
‘Our first winter in the shop was a tough, cold winter, so we set up the Bed Weather Scheme for old people,’ recalled Karen. ‘They register, for free, and we’d keep an eye on them, check up on them if we hadn’t seen them for a while or drop things off to them or drive them home. We’ve built up that friendly connection with each other.’
Nominations for this year’s Pride in Mann awards have now closed.