BAY Festival ticket agent HMV started processing refunds to ticket-holders on Wednesday, it has announced.
That was the date it set for an announcement about the final arrangement of refunds to be made after a previous deadline by Bay Festival promoters for ticket-holders to receive their money back was missed on July 29.
In a statement released on Wednesday, a spokesman for HMV’s ticket selling division said: ‘hmvtickets is pleased to confirm that, following the cancellation of the Isle of Man Bay Festival by its promoter Isle of Man Bay Festival Limited, hmvtickets will process ticket refunds from August 31, 2011.
‘hmvtickets expects to complete this process by September 13, 2011, or as soon as possible thereafter.’
Ticket-holders will be contacted by email, where this is known, or by phone between 10am and 8pm on weekdays during this period.
They are asked not to contact its call centre or representatives while refunds are being processed ‘in the interests of customer data/privacy protection and also so that the refunds process may be completed in a timely manner’.
The statement continues: ‘hmvtickets would once again like to sincerely apologise to all affected customers for the inconvenience and disappointment caused by the cancellation of this festival by its promoter, and also to thank them for their patience and understanding whilst waiting for the refunds procedure to complete.’
The Office of Fair Trading said some customers had already received refunds by following advice it previously issued about chargeback procedures, for payments made by credit and debit cards.
But it welcomed the statement made by HMV.
OFT chief officer Paul Gelling said: ‘The office appreciates that the announcement of the cancellation of the festival by Isle of Man Bay Festival Limited on May 17, 2011, caused significant concern to ticket holders, who were understandably worried about whether they would receive any form of refund.
‘Although there has been a considerable delay and refund deadlines set by Isle of Man Bay Festival and HMV were not adhered to, I am hopeful that today’s announcement by HMV will result in the remainder of the ticket-holders for the cancelled festival now receiving a refund.’
The Bay Festival was due to take place in Noble’s Park in June but was cancelled in May because of poor ticket sales.
When Bay Festival organisers missed July 29’s deadline, it released a statement saying ‘asset disposals have proved difficult in the current economic climate’.
A Bay Festival spokesman told the Manx Independent: ‘We are happy to confirm that we have worked closely with HMV to arrive at this position.’