Mystery over Sky subscription discount

Satellite dishes in Douglas

Satellite dishes in Douglas

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Mystery surrounds the reason why a number of Manx subscribers to Sky have been offered refunds on their bills.

A number of readers have said they have been told that because island customers are not able to receive services like Sky Broadband or the telephone package, they are entitled to a monthly VAT refund.

Some people calling customer service or contacting Sky through the online live chat service were told no discount or refund can be offered until Sky ‘have gathered all information regarding VAT for the Isle of Man’, and contact will be made within four working days.

 

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