New govt website puts customers first

Chief Minister Allan Bell MHK

Chief Minister Allan Bell MHK

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A new-look government website has been launched - with a new design that aims to put customers first.

The new design provides access to services without the need for people to know which government department provides the service.

It’s in keeping with Chief Minister Allan Bell’s stated aim of a ‘smaller, simpler government based on providing essential services in a sustainable, cost-effective and efficient manner, using new options for service delivery where appropriate’.

Mr Bell said: ‘The new design provides a modern shop window for government services and information.

‘It is a stepping stone towards achieving our aim of having 80 per cent of our key services online by 2015.

‘Realisation of that vision will generate significant savings in terms of reducing administration costs and increasing convenience for customers.

‘The new website is vital for the ongoing modernisation of services provided by all departments.’

The new-look website has been developed in a way that allows for ongoing, low-cost development and changes to content and structure. This means it can be easily adapted, responding quickly to customer or internal feedback.

It replaces the current site, created in 2003, and has a fresh, modern feel with user-friendly navigation.

Much of the existing website content has also been reviewed to ensure it is clearer and free of jargon.

This new-look site is a key step in government’s transformation programme to enable more services and information to be provided online.

It is aimed at offering customers the convenience of carrying out their business with government online when it suits them.

The website now has an improved search facility and displays the most-used services on the home page.

Users should not notice any interruption to service during the switchover.

Initially the new website will include all departmental content with links provided to other public service information and branded sites such as

How the website functions is under continuous review and feedback is welcomed.

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