AFTER a period living in London, where she believes customer service standards are generally higher, Douglas woman Sarah Watterson said only a handful of Manx companies have compared.
One of which is Athol Street’s Financial Options, particularly independent financial advisor Paul Chase, who she has nominated in the Flybe Pride in Mann awards.
In fact, Sarah, of Christian Road, first nominated Paul for the customer service gong in the 2010 awards, after he and the rest of the staff had provided a ‘wonderful service’ when she contacted the firm to help arrange a mortgage when she was looking to buy a property in the island.
Two years on, she still uses the company for life assurance and pension advice, and said the service deserves a second Pride in Mann nomination.
‘It is the best service I have had in the island for the last five years,’ said Sarah.
‘Paul is incredibly approachable, really nice every time, and he goes above and beyond his duty.’
She added: ‘I wouldn’t buy any financial policy in the island unless I went to him. It is an absolutely amazing service. He always calls back when he says he will and does what he says he will.’
Paul, 35, of Douglas, has been working for Financial Options, in Athol Street, Douglas, as an independent financial advisor since June 1999.
In 2003 he bought half of the company and began running it with his father, who retained the remaining share.
He mainly helps clients to arrange mortgages and insurance, and says it delivers a great deal of job satisfaction.
Paul said: ‘They say that purchasing a property is the second most stressful thing you can do after getting married and we like to take the stress out of the process completely.’
He added: ‘The vast majority of our business does come from recommendations and we tend to find that after we have helped one person, we receive enquires from other members of their families or their friends which is a great compliment.’
The Pride in Mann scheme was launched by Isle of Man Newspapers to recognise unsung heroes in the community, and this year has once again seen a fantasic public response, with a flood of nominations.
Once all the nominations have been finalised details will be released on how you can have your vote on who is the most deserving in each of the categories.
The winners will then be presented with their awards at a special ceremony.
Nominations for this year’s Pride in Mann awards have now closed.
• We’ll be explaining how you can vote in Pride in Mann soon.