A NEW out-of-town customer services centre offering all postal services opened on Monday in time for Christmas – the Post Office’s busiest time of year.
Construction of the suite at Postal Headquarters, in Spring Valley Industrial Estate, Douglas, started in July and Post Office chiefs believe the new addition will provide residents with a significantly improved customer service experience.
Commercial director Lisa Duckworth said: ‘The new customer services centre will greatly enhance our customers’ experience at Postal Headquarters.
‘This is an investment into the local community and we are delighted with the finished results.
‘All postal and retail services will be available throughout the day. With early morning opening and late night closing times, I believe this new centre will be very popular with our customers.
‘We have simplified our queuing system and added one of our self-service postal kiosks which have proved very popular elsewhere on the island.’
She added: ‘The suite has also been constructed in consideration of the needs of disabled customers, working in conjunction with the disability access office run by Crossroads Care.
‘We were delighted to work with them to ensure our new centre provided as many aids and features for our disabled customers as possible.’
Disabled facilities include a hearing loop, a disabled level counter and tactile signage.
For the first time, the facility offers the full range of postal and retail services including foreign currency, vehicle and driving licenses, banking facilities and Moneygram in addition to parcel collection.
All services are available from 7am to 7pm Monday to Friday, and 7am to 12.30pm on Saturday. During December there will be extended opening till 8.30pm.
There is more space with a single queuing system and three counter positions.
And there are two self-service features.
A Pay & Post kiosk means customers can beat the queues for general postal transactions. The machines enable customers to weigh, stamp and pay for packages, using a simple touch screen device.
Customers can also pay their electricity, gas, phone bills and government rates through the kiosks.
There will also be self service PO Boxes for customers who currently subscribe to this service.