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Service is key to a good business

CUSTOMER CARE: Boston has spent a large amount of money, all with Manx companies, to ensure they have the best service model in the fiduciary sector. The company will sponsor the Customer Service Award at this years Isle of Man Newspapers Awards for Excellence, in association with RBS International. Pictured are Bostons chief executive Greg Ellison and director Katherine Ellis. PHOTO: JM120720 (67).

CUSTOMER CARE: Boston has spent a large amount of money, all with Manx companies, to ensure they have the best service model in the fiduciary sector. The company will sponsor the Customer Service Award at this years Isle of Man Newspapers Awards for Excellence, in association with RBS International. Pictured are Bostons chief executive Greg Ellison and director Katherine Ellis. PHOTO: JM120720 (67).

 

WITHOUT good customer service a company will always be on the back foot.

So the Isle of Man Newspapers Awards for Excellence Customer Service category is an important one.

And it’s one financial services group Boston Limited were keen to sponsor at this year’s Awards.

‘We couldn’t have wished for a better category,’ said Boston’s chief executive Greg Ellison. ‘We ourselves have invested a considerable sum of money over the last 12 months working with a number of Manx businesses on infrastructure and technology to create what we believe to be the best service model there is in the fiduciary sector.

‘We are committed to delivering the highest level of client service.’

‘Boston is a family owned business, built on traditional values.

‘Client service is absolutely one of those values as is innovation and being entrepreneurial.

Boston director, Katherine Ellis agreed: ‘Whilst these long-term values underpin our culture, we constantly challenge ourselves as to how we can deliver for our clients.

‘Our investment in leading-edge technology gives us the platform to build long-term, deep relationships with our clients, to understand what they want and identify opportunities for them. So much of our business success is based around our relationships with our clients.’

The seventh Isle of Man Newspapers Awards for Excellence, in association with RBS International, will once again be a glittering affair.

It’s an opportunity to celebrate the successes in our community.

‘The Awards have long been something I have been really passionate about,’ said Greg who, as well as bringing along his staff to the ceremony each year, has used the event to show invited guests from off-island just what the Isle of Man is all about.

‘I just think we have got so much to be proud of in the Isle of Man and it’s great to showcase that.’

But before the all-important night arrives, applications must be gathered in each of the 16 categories.

It’s a time consuming task but an important one.

Said Katherine: ‘There’s a process you need to go through to put together an application that’s a very worthwhile process in itself. It’s a review of what you are doing and makes you think “Are we as good as we think we are in that area?”.

‘It’s like taking stock.’

• This year’s Isle of Man Newspapers Awards for Excellence, in association with RBS International, will be held at the Villa Marina, Douglas, on November 15.

Application forms are available at www.iomtoday.co.im/afe.

If you would like to find out more about what entering can do for you, contact Trudi Williamson (tjw(at)newsiom.co.im) or Sarah Radcliffe (sarah.radcliffe(at)newsiom.co.im) or 695695 for more information.

 
 
 

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