What makes great customer service? It’s something every business strives to provide and this is what some of the people nominated for the title of Douglas Customer Service Champion 2021 have to say about it.

For Pamela Campbell at TK Maxx it’s ‘greeting the customer with a warm smile and making their shopping experience a great one from the moment they enter the store until they leave.’

Ali Croft at Crossroads says: ‘It’s treating the people who come into our shop as more than just customers, but as part of our Crossroads community, who have continued to support our charity so amazingly throughout the last year.’

The winner will be decided by a public vote, which is now open.

To choose your favourite, visit Douglas town centre management’s Facebook page to view the line-up of nine people who go above and beyond when providing customer service, then like the photo of the person you believe to be most deserving of the title.

Douglas town centre manager Oliver Cheshire said: ‘The competition is a great way to recognise outstanding customer service, which is especially important this year to ensure consumers return to bricks and mortar shopping and support Douglas retailers who are still having to cope with exceptionally difficult trading conditions.’

The competition closes on Wednesday, May 26 at 10am and votes can be cast on the Douglas Town Centre Management Facebook page.