Flybe, which operated regional services from airports across the United Kingdom, has entered administration.
As a result, all of its flights are now cancelled so passengers should not travel to their airport if they were booked on a Flybe-operated plane.
Flybe customers are therefore urged to make their own alternative travel arrangements via other airlines, rail or coach operators.
For flights operated by Flybe franchise partners (Stobart Air, Eastern Airways, and Blue Islands) passengers should make contact with that airline to confirm their travel arrangements.
The chief executive of the Civil Aviation Authority (CAA), Richard Moriarty, said: ’We urge passengers planning to fly with this airline not to go to the airport as all Flybe flights are cancelled.
’For the latest advice, Flybe customers should visit the CAA website or the CAA’s Twitter feed for more information.
’Flybe also operated a number of codeshare partnerships with international airlines. If you have an international ticket you should make contact with that airline to confirm your travel arrangements.’
Passengers who booked directly with Flybe and paid by credit card may be protected under Section 75 of the Consumer Credit Act 1974 and should contact their card issuer for further information.
Similarly, anyone who paid by debit or charge card should contact their card issuer for advice as they may be able to make a claim under their charge back rules.
If passengers purchased travel insurance that includes cover for scheduled airline failure, known as SAFI, they should contact their insurer.
Anyone who did not book directly with Flybe and purchased tickets through a third party, should contact their booking or travel agent in the first instance.
Isle of Man Bank is offering customers advice about how to claim a refund on flights booked through collapse airline Flybe.
A text message was sent to some customers of the bank advising them to visit its website for information on how to claim money back.
On the website, the bank is providing a form for customers who booked via Isle of Man Bank-issued debit or credit cards to complete and submit.
The bank’s website adds: ’If you’re currently on a trip please contact Flybe for further guidance.
’If you have booked via a travel agent, third party or paid via PayPal, please contact the company for further advice.’