A long-term commitment to customer service can set companies apart.

Utmost Wealth Solutions, of Walpole Avenue, Douglas, scored highly in Defaqto’s 2019 investment bond service satisfaction survey and achieved a gold service rating.

Defaqto is an independent financial information business, helping financial institutions, advisers and consumers make better informed decisions.

Chief executive Mike Foy, said: ‘This rating is great testimony to the dedicated people that we have working across Utmost Wealth Solutions.

‘Our people offer a high quality customer experience throughout the life of a policy onwards, with support not only given from our experienced people on the phones, but from all departments by delivering high quality solutions on a daily basis.

‘Everyone in Utmost Wealth Solutions makes a difference and we aim to continue this success and achieve another gold service rating next year’.

Utmost Wealth Solutions carries out its own research on a half yearly basis, which consistently confirms high levels of satisfaction. But having an independent service rating reinforces Utmost’s strong focus for achieving excellence in customer service with staff who have the dedication to meeting customer needs.

Having achieved a silver and bronze service rating across their Isle of Man and Irish entities in 2018, Utmost Wealth Solutions now claims it has the accolade of being the only international bond provider to achieve a gold service rating across both the Isle of Man and Ireland, highlighting commitment to offering high quality service in an industry where service is a key differentiator.