Manx Gas has received another accolade for customer service.

It comes hard on the heels of the company’s success at last month’s Isle of Man Newspapers Awards for Excellence when it won the ’Providing Excellent Customer Service award’ sponsored by Zurich.

Now the the Douglas-based business has come runner-up in the ’Totally Transparent Award’ category at the annual awards of the real-time customer technology business Rant & Rave.

It is a year since Rant & Rave was appointed by Manx Gas to enhance customer experience programmes and enable it to maximise the quantity and quality of feedback from a total of more than 23,000 customers in the island.

’It’s been an absolute pleasure working with the Manx Gas team,’ said Rant & Rave customer success manager Wendy Jones. ’Since implementation Manx Gas has continuously shown by their desire to follow best practice and governance of a customer experience programme which can completely transform customer service delivery.

’I’m thrilled they were not only shortlisted but came close runners-up in the awards, showing that it’s not the size of the brand that matters but the desire to do the right thing for the customer.

’Within my community they are one of the strongest performers in the area of customer satisfaction and without a doubt one of my personal success stories.’

Ms Jones added: ’I look forward to seeing them winning more awards in the future, but more importantly what new initiatives they have in store for customers, with learnings from their feedback programme.

’They truly do listen to the voice of the customers and are a credit to the Isle of Man business community.’

Tanya Arthur, customer service manager at Manx Gas, said: ’Through the cutting edge of customer service technology, incorporating a customer engagement system, ongoing training of staff and the provision of incentives, the company has achieved a remarkable improvement in the provision of customer service over the past two years.

’In addition, a greater emphasis towards the more vulnerable members of Manx society has been brought about and engagement with charities has increased considerably.’

She added: ’We are not resting on our laurels.

’Manx Gas continues to improve and develop its customer service offering.

’A number of new initiatives are being implemented.’

High praise and thanks for the ’fantastic work’ done by Tanya Arthur and her customer services team comes from group managing director Ian Plenderleith.

He said: ’They have really run with this initiative and without their energy and commitment it wouldn’t be the success it is.’

Mr Plenderleith added: ’I’m delighted at the success that has been achieved in the first year of our relationship with Rant & Rave, success in their annual awards is the icing on the cake.

’If we are to grow and be the best that we can be, it’s vital that we hear directly from our customers on what we’re doing well and, importantly, what we can improve on.

’Rant & Rave is the ideal partner of choice for us.’